Refund Policy — DeGemini

Try Before You Buy

Removing watermarks one image at a time is free, with no account and no credits. Please make sure the Service works for your images before buying credits.

Credit Packs

• Credits are sold as one-time packs, not subscriptions. You are charged once, at the time of purchase, and nothing renews automatically.
• Credits are added to your account right after payment and expire 365 days after purchase.
• Credits are spent on batch watermark removal (1 credit per image) and AI image generation (from 10 credits per image).

When Credits Come Back Automatically

If a paid task fails on our side, the credits for that task are returned to your account automatically. You don't need to contact us.

Refunds

• Credit purchases are final and non-refundable, except where required by law. Nothing in this policy limits the statutory rights you have as a consumer in your country.
• If you were charged twice for the same order, or believe a charge is wrong, email us with your order details and we will look into it and correct any billing error.
• Approved refunds are made to the original payment method through our payment processor, Stripe. Depending on your bank, they usually appear within 5–10 business days.
• When a purchase is refunded, the credits from that purchase are removed from your account.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve billing problems faster. If a payment is disputed, the credits from that purchase are removed while the dispute is open.

Contact

Questions about a charge or a refund: support@degemini.app.